1-800-841-9960

Wolfgang TELEMONITOR® Accessories & Services

To Augment our product lines we provide customers with a variety of items, like accessories to use with your TELEMONITOR – cable, hand held remotes, additional processors, wireless keyboards or foot-switches (for spare). If you need any additional Foot Pedals (wireless Bluetooth or RF or wired) or Wireless Keyboards – we always have them in stock.   We also can provide packages that will allow for you to connect the TELEMONITOR to additional TELEMONITORs or displays that we provide or you provide – this is the Repeater Package for some of our products and an HDMI setup for others. 

We typically have Cable in stock at very competitive prices to connect your setup together.  We have Handheld Controllers too – these provide similar control to the lyric/text file as does the Foot Pedals. And if you want to Trade-In or Upgrade your TM to latest technologies give us a call.


TRADE-IN/UPGRADE/BUY BACK

We also offer Trade-In, Upgrade and Buy Back Programs to our customers.  Below describes the programs – Call if you have any questions.

TRADE-IN 

If you have a TELEMONITOR purchased from us,  call us and we will have you send us some pictures so we can give you a quick estimate of the amount of credit you could expect (this is not a firm commitment – the TELEMONITOR must make it through the shipping process without additional wear and tear or damage).  You then ship the equipment to us, we will look over your equipment and offer you a firm amount for the credit (the size of the credit depends on the units condition)  that you can use for the purchase of our most current models.

UPGRADE

If you own any of our TELEMONITORs, you can send them back to us and for a very fair price we will upgrade and factory rehab and refurbish your TELEMONITOR to the latest equipment technologies inside your current cabinet.  Including Mac Processors and/or Windows Processors if you desire.  We will touch up the cabinet too.  Call for pricing.  We can also upgrade the cabinet to a current model if you desire.  This isn’t for everybody, but we offer this service if you decide to upgrade.  Pricing will vary based upon the items you desire to be upgraded and ones that can be reused.

BUY BACK

If you own one of our products and decide you do not need it anymore, give us a call and we will discuss the units condition.  We will have you send us some pictures that should allow us determine a Floor Offer.  We will provide that Floor Offer to you over the phone or by email.  If you agree with our offer, you then ship the TELEMONITOR to us (shipping and sufficient packaging for safe transport are your responsibility).  If it arrives without damage we will at a minimum send our Floor Offer to you.  We may send  more if the units condition justifies an increase.  After we receive your TELEMONITOR and check it over we will send you a check.

IMPORTANT:  For all three of the above programs you are responsible for the shipping costs to our assembly site and return shipping to you (if any) is on us.  It is important to remember shipping the unit back to us requires secure packaging to assure no damage is sustained during the shipping process.  Any existing damage and damage that occurs during shipping will affect the units value and the amount we give to you in credit or in payment.

You may also want to consider getting a Road Case for your TELEMONITOR.  It provides for an additional measure of protection, and allows for packing on a truck for large National or International acts.  We have discontinued selling Road Cases directly and indirectly.  We suggest you consult with a local or national road case builder to address your road case needs.  We are sure you can find something that will protect your TELEMONITOR as well as be less expensive that we have been able to provide them. (Changed 1/17/2020).

Below we show an example of a case that you can have a case builder provide to you.  As stated above we have discontinued providing road cases for the Wolfgang TELEMONITOR® (All Models).  We apologize if this causes you an inconvenience.

Below are several pictures showing an example of road cases case.

THE Standard Wolfgang TELEMONITOR® (Autocue, Teleprompter) allows for complete “SET ORDER FLEXIBILITY” with one of our three standard software configuration recommendations – all run on our standard hardware set up.  This is unique when compared to other lyric stage prompters, or on-stage TelePrompTers or stage director devices you may be familiar with.  Below is a brief description of the various options.  Call us at 1-800-841-9960 if you have any questions or if you want to order a TELEMONITOR today and we will help you determine the best software option and TELEMONITOR model for you.

SOFTWARE OPTIONS

Windows STANDARD (Included)

The standard included software allows you to load all your songs into a file (one time) and if you want them in different order for different shows you can manipulate them and prepare a different set list for each show.  At the show, you can also either proceed sequentially through the list (song 1, song 2, song 3, etc), or using the included footswitch you can navigate quickly to access request or call songs (out of order from the predefined set list).  After the request is completed you navigate quickly back to your programmed set list and continue.  This standard software provides you with extensive flexibility right on stage – FREE OF CHARGE.  You can also put this same software on any of your PC’s or Mac’s to use them to prepare and manage your files, again FREE OF CHARGE.  You can always start with the STANDARD software option and later change to one of the other recommended options.

ANDROID Standard (Included)

All of our Android products have run and Android OS.  The song and set management software is SetlistHelper.  You can find more about that product by clicking the hotlink.  To see some SetListHelper Videos using the TELEMONITOR, Click Here.  The SetListHelper Videos are near the bottom of the page.

OPTIONAL SOFTWARE (Some software can be configured to work on our different TELEMONITORs)

Our Standard Windows OS units and optional Mac units come with the Standard Software installed.  Other Windows software products have been tested over the years.  Generally, any software that will work on a Windows based processor SHOULD work on our Windows products but do not come installed on the Wolfgang TELEMONITOR®.  Likewise our Android OS units can accommodate any setlist type software, several have been tested over the years.  Generally any software that will work on Android SHOULD work on our Android products.  If you are interested we can provide you with assistance with installation on your TELEMONITOR (must be Windows or newer, or Android OS, depending on the TELEMONITOR).  Our two pedal footswitches are tested and operate with their specific type TELEMONITOR.  The units we sell are integrated units with everything tested and operational.  Using another software may require programming or modifications of settings to operate with other software.

We will work with you to determine the best configuration for YOUR TELEMONITOR – with the goal of optimizing YOUR PERFORMANCE – before you buy anything.  By the way if you already have a software package that you are comfortable with, if it works on a Windows based PC – it SHOULD work on our Windows TELEMONITORs too.  For that matter, any Mac based teleprompter software will work too, of course if you purchase the Mac upgrade.  And Android Aps will work on our Android TELEMONITORs as well.

We also offer Trade-In, Upgrade and Buy Back Programs to our customers.  Below describes the programs – Call if you have any questions.

TRADE-IN 

If you have a TELEMONITOR purchased from us,  call us and we will have you send us some pictures so we can give you a quick estimate of the amount of credit you could expect (this is not a firm commitment – the TELEMONITOR must make it through the shipping process without additional wear and tear or damage).  You then ship the equipment to us, we will look over your equipment and offer you a firm amount for the credit (the size of the credit depends on the units condition)  that you can use for the purchase of our most current models.

UPGRADE

If you own any of our TELEMONITORs, you can send them back to us and for a very fair price we will upgrade and factory rehab and refurbish your TELEMONITOR to the latest equipment technologies inside your current cabinet.  Including Mac Processors and/or Windows Processors if you desire.  We will touch up the cabinet too.  Call for pricing.  We can also upgrade the cabinet to a current model if you desire.  This isn’t for everybody, but we offer this service if you decide to upgrade.  Pricing will vary based upon the items you desire to be upgraded and ones that can be reused.

BUY BACK

If you own one of our products and decide you do not need it anymore, give us a call and we will discuss the units condition.  We will have you send us some pictures that should allow us determine a Floor Offer.  We will provide that Floor Offer to you over the phone or by email.  If you agree with our offer, you then ship the TELEMONITOR to us (shipping and sufficient packaging for safe transport are your responsibility).  If it arrives without damage we will at a minimum send our Floor Offer to you.  We may send  more if the units condition justifies an increase.  After we receive your TELEMONITOR and check it over we will send you a check.

IMPORTANT:  For all three of the above programs you are responsible for the shipping costs to our assembly site and return shipping to you (if any) is on us.  It is important to remember shipping the unit back to us requires secure packaging to assure no damage is sustained during the shipping process.  Any existing damage and damage that occurs during shipping will affect the units value and the amount we give to you in credit or in payment.

FAQ

How do I load my songs into the Standard software?

The standard display software is already loaded and operational on our Standard and OTR Wolfgang TELEMONITOR®s.  All you have to do is create a song file that will be displayed on the TELEMONITOR.  We suggest that you create your song file on your laptop or desktop (it is much easier than sitting with a 40 pound TELEMONITOR on your lap watching TV while creating your file, a laptop will be much more comfortable).  

You can use a MAC (64 Bit OS) or Windows laptop or desktop PC.  We provide you with detailed instructions to download and install the standard software onto your laptop or desktop PC.   After the song file is created you move the file from your laptop or desktop using a USB Flash Drive.  There are one or two USB port connections on the outside (1 or 2 ports, depending on processor) of the TELEMONITOR that can be used for this purpose.

Specifically to create the file there are two methods.  We provide you with Templates that you use with both methods.  Using the Templates you can (1) copy and paste the lyrics or text into the standard software from an existing digital format (ie.  Microsoft Word, Text, pdf or other format) or (2) type them directly into the template.  It is much quicker to use the copy and paste method.  We provide detailed instructions to do this function.  If you need personalized phone assistance we also provide that assistance FREE of charge.

Our Android products use a standard Android OS with Setlisthelper.com  as the song and set management  software.

With the Standard Display Software can I change the font size?

Yes the font size can be modified to suit your viewing needs.  The colors of the background and the text as well as the font type can also be changed to suit your needs.  Most customers use a lighter colored text and a black background.  It can also be changed in SetlistHelper on Android TELEMONITORs.

You recommend optional software packages, why would I need them?

We suggest always starting out with the Standard Software to see if it meets your needs.  Other software recommendations have additional cost and are provided by and supported by other vendors.  We have tested some for compatibility and can help you a bit, although we do not have any capability to modify other provider software.  Any other software’s are added by you after you purchase the TELEMONITOR. 

SetListHelper is provided on the Android TELEMONITORs, other Android products may be available but have not been tested.

Some other Windows software allows for scrolling and may be something that you desire.  The Standard Software does not scroll, it is controlled page by page with the foot switch or handheld. 

SetlistHelper has a scrolling feature that can be turned on or off for all of our Android products.

How do I control the songs?

The song file is controlled by a two (or optional four pedal on ANDROID products only) pedal foot switch that is connected to the TELEMONITOR and is included with our Standard Wolfgang TELEMONITOR®.  All Standard TELEMONITORs can be controlled by the included wireless keyboard too.  You can actually control the TELEMONITOR with either the foot switch or the wireless keyboard during the same performance.  We also can equip your system a hand held wireless controller.  We have two types that can be optionally provided – a premium hand held and a budget hand held controller.  The premium has a stronger signal and can work to longer distances.

A two (standard) pedal foot switch (fully programmable) is initially shipped and it provides great flexibility in song program control.  The four pedal foot switch for Windows devices in no longer available.  This also applies to the premium hand held.  The budget hand held is less flexible.  A wireless RF two pedal foot switch is also available for our Windows Products.

A wireless BlueTooth two pedal foot switch is provided with our Android Products.

Does the lyrics or text scroll or do they advance page by page?

Working with our customers we have discovered that a non-scrolling software for our Windows products, is best for most of our customers.  Scrolling software’s are sometimes hard to control from on stage by a performer.  Many times due to tempo variations the scrolling requires speeding up or slowing down to assure the proper lyric is on screen.  If you are to control it from the stage some fancy footwork may be required for even one beat per minute variations.  So our Standard Windows Software is a page by page advancement.  

Some of the various available software’s do scroll and are some are compatible with our Windows systems.  This is something that you can change to if you desire after trying out the Standard Software sometime in the future.

If you are going to have a technician from the crew control the displayed image on our Windows products, scrolling is much easier to control.

Our Android TELEMONITORs have a scrolling feature, with much more user friendly settings and control features,  which is much superior to any of the available Windows scrolling features.  Also our Android TELEMONITORs as part of the software settings allows for either scrolling or page by page control.  Again our Windows and Mac versions do not come standard with a scrolling feature.

TO ORDER – Call 1-800-841-9960

(OR YOU CAN CALL +1  913-232-9299)

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